USHER ASSIGNMENTS
❑ 6:00pm/12:00pm/8:00am Meeting in UT Lobby
❑ Super-Usher: (1 nametag / 1 UT key set concessions key ring / 1 flashlight)
❑ Can help complete any task for HM
❑ Can purchase milk/half & half/almond milk for coffee/tea concessions, if needed
❑ Give Yale FOH P-card, should carry their ID, and bring back receipt
❑ Otherwise, helps begin to set up UT lounge, then send to YRT pantry to begin coffee/tea brewing/collecting other inventory items for transport to UT (see “UT Concessions Transfer List”)
❑ Transfer UT key set concessions key ring to a Lead Concessions Usher
❑ Can also confirm UT lounge, orchestra lobby, balcony lobby, and theater are clean and clear for seating
❑ If all ushers are present 1 hour prior to performance, Super-Usher can be dismissed, otherwise may be asked to stay and fill in
❑ 6:30pm/12:30pm/8:30am Meeting in UT Lounge*
*Note: There is only 1 pre-performance usher meeting prior to Wednesday Reception and Will Power! performances and usher positions may be slightly different
❑ Concierge: (1 nametag / 1 radio / 1 flashlight)
❑ Be in place shortly after meeting (6:45pm/12:45pm/8:45am)
❑ Be sure to have water cups, coffee/tea cup lids, napkins, tissues, flashlight, standard/large print/braille/Spanish programs (if applicable), ALD/AD equipment, pads and pens, post-it notes, bottled waters, rubber gloves, trash bags, local information sheet/map, accessible restroom key, and sensory kit(s), as well as masks, clear masks, hand sanitizer, and disinfecting wipes
❑ Make sure Concierge is comfortable with ALD and/or AD equipment, protocol, and official sign-out sheet (Keirsten Lamora, Front of House Mix Engineer, will come to the concierge desk to troubleshoot ALD/AD units, if needed, prior to each performance)
❑ Concierge should review laminated sheet to train themselves on ALDs/ADs
❑ Confirm tested ALDs/ADs are present, as well official sign-out sheet and single, double, and telecoil headsets
❑ Record ALD/AD use on official sign-out sheet (Name, Unit #, and Seat #, if applicable)
❑ Picture IDs or keys (Not CC) is needed to check out ALDs/ADs. Make sure the ALDs/ADs come back at the end of performance
❑ Remember to ask patron to remove and turn off any personal hearing aids
❑ Upon return of ALDs/ADs, ask if patrons had issues and if so, record for HM on official sign-out sheet
❑ Clean all units and headsets before use and at end of performance with alcohol pads and return to cabinet/drawer
❑ Monitor lobby phone, water fountain, AED, orchestra lobby, balcony lobby, and UT lounge break areas, and all-gender/accessible restroom, also wet umbrella bags in lobby, as well as lobby capacity (30)
❑ Turn on/off lobby TV monitor (live feed) once lobby closes and performancebegins/ends, if needed
❑ Retrieve will call tickets from Box Office Manager on duty before close at 8:30pm/2:30pm/10:30am
❑ Keep track of late-comers and walk-outs, with reasons, if possible for HM report, including during intermission, if applicable. Notify HM(s), if needed
❑ Assist in checking all-gender/accessible restroom before beginning of performance and intermission, if applicable
❑ Keep track of ALDs/ADs used, as well as large-print/braille/Spanish programs (if applicable), and sensory kit items, as well as masks, clear masks, hand sanitizer, and disinfecting wipes, and report to HM(s)
❑ Stay in position through end of performance, then check out with HM or HM Lead, if applicable
❑ If Talk Back or Post-Show Conversation, will stay through end, then check out with HM or HM Lead, if applicable
❑ Orchestra Ticket Takers: (4 nametags / 4 ticket scanners / 4 flashlights)
❑ Be in place shortly after meeting (6:45pm/12:45pm)
*Note: Orchestra Ticket Takers may not be present for Will Power! performance
❑ Assign Ticket Takers to 1 HL, 1 HR, and 2 HC
❑ 1 HC Orchestra Ticket Taker to help concessions at YRT before reporting to position, if needed
❑ Keep patrons from entering house until officially open
❑ Instruct patrons that the lounge opens at 7:00pm/1:00pm, and keep patrons from going up to balcony, until house opens
❑ Note: UT lounge is “closed” prior to the performance at WednesdayReception and Will Power! performances
❑ Instruct patrons that the house opens at 7:30pm/1:30pm/1:15pm
❑ Keep doors from orchestra lobby to house closed for Blackout Check
❑ Usually 35 minutes prior to curtain (Usually 50 minutes prior to curtain at Wednesday Matinee)
❑ Open doors from orchestra lobby to house when house opens and close when performance begins (start of curtain speech, if applicable)
❑ Make sure Orchestra Ticket Takers are comfortable with ticket scanner equipment, protocol, and cheat sheet, if needed, including manual ticket number entry
❑ See “Zebra Ticket Scanner Instructions” and “Tessitura Access Control Cheat Sheet” for more information
❑ Scan paper tickets and digital tickets once house is officially open. Remember to check date/time on ticket and direct patrons to proper entrance
*Note: Digital tickets are delivered to patrons’ email addresses via PDF attachment from drama.tickets@yale.edu or tnst@yale.edu
❑ If needed, direct patron to YRT/DGSD box office and/or collect physical ticket stub
❑ Inform patrons of performance running time and intermission, if one
*Note: Ticket scanner equipment may not be used prior to Will Power! performance
❑ Encourage patrons to not leave auditorium 5 minutes before curtain of each act. If so, remind them of late seating policy
❑ Give any collected ticket stubs to YRT/DGSD box office for troubleshooting immediately after performance begins
❑ Report to orchestra lobby for 1st late seating cue, assist with late seating, then check out with HM or HM Lead, if applicable
❑ Concessions Ushers: (4 nametags / 2 radios / 4 flashlights / 4 ponchos, if needed)
❑ Be in place shortly after meeting (6:45pm/12:45pm)
❑ UT lounge needs to be ready for patrons/sales by no later than 7:00pm/1:00pm
*Note: There is no pre-performance concessions served at Wednesday Reception and Will Power! performances
❑ 2 Concessions Ushers to be “leads” on Clover POS System and verify cash bank/be on radio, 1 to assist “leads,” and 1 to be coffee/tea runner/check all restrooms for HM at top of performance and intermission, if one, as well as monitor lounge capacity (75)
❑ Remind 2 Lead Concessions Ushers on Clover POS System to open/close “Shift,” print “Shift Report,” and submit to HM or HM Lead, if applicable, after final sales
❑ Start/stop digital music during pre-performance and intermission, if one
❑ Ensure menus and any sponsor signage is properly displayed
❑ Immediately after 1st pre-performance usher meeting, 3 ushers to YRT panty to assist Super-Usher with coffee/tea/other inventory items (see “UT Concessions Transfer List”), other 1 usher begin UT lounge setup
❑ Set 9 lounge tables with 4 chairs each with round black tablecloths, flower vases, and electric candle lights
❑ Set up 2 coffee/tea table stations, 2 main concessions tables, and 1 additional table with black tablecloths
❑ Set out other concessions items, as needed, including hand sanitizer (See “UT Lounge Concessions Checklist” for more information)
❑ Remind patrons to have lids on coffee/tea and alcohol and soda only in lounge (Beer, wine, and soda should be poured into appropriate plastic cups)
❑ Reset concessions, coffee/tea tables, and UT lounge during Act I for intermission, if one(3 ushers to YRT lounge pantry for additional coffee/tea brewing, if needed, etc.)
❑ After last intermission, if one, or during Act I, Lead Concessions Ushers to rectify main concessions cash, 1 Concessions Ushers to strike/clean UT lounge and 3 to YRT panty
❑ Bring all dirty (and ONLY dirty) tablecloths to wardrobe for cleaning immediately after intermission. Check in with Elizabeth Bolster, Lead Wardrobe Supervisor
❑ Fill out “UT Concessions Transfer List” in UT lounge pantry before leaving, if applicable
❑ Take inventory once every other week at YRT and UT with “YRT Concessions Inventory Form”
❑ Notify HM or HM Lead, if applicable, if any items need reordering
❑ Stay through intermission, if one, then check out with HM or HM Lead, if applicable
❑ If Post-Show Conversation, will stay through end, 2 Concessions Ushers to act as “mic runners,” then check out with HM or HM Lead, if applicable
❑ Traffic Directors: (2 nametags / 1 tally counter / 2 flashlights / 1 radio / 2 umbrellas, if needed)
❑ Be in place shortly after meeting (6:45pm/12:45pm/8:45am)
❑ Re-direct patrons from Yale Repertory Theatre to University Theatre
❑ Record number of redirected patrons using tally counter and report to HM or HM Lead, if applicable
❑ Stay in place until 15 minutes after performance begins (8:15pm/2:15pm/10:15am), then check out with HM or HM Lead, if applicable
❑ If Will Power!, will stay through end
❑ 7:00pm/1:00pm/8:30am Meeting in UT Balcony Lobby*
*Note: There is only 1 pre-performance usher meeting prior to Wednesday Reception and Will Power! performances and usher positions may be slightly different
❑ Lift Usher: (1 nametag / 1 radio / 1 flashlight)
❑ Be in place no later than (7:15pm/1:15pm/8:45am)
❑ Have programs to hand out
❑ Test both platform chair lifts at top of shift, if not working, report to HM or HM Lead, if applicable
❑ Assist any patron who requests to go to UT lounge
❑ Radio HM and CSSO(s) for assistance
❑ Once performance begins, report to UT lounge
❑ Help HM or HM Lead, if applicable, with any tasks, if needed
❑ Return to position during intermission, if one, and for end of performance, then check out with HM or HM Lead, if applicable
❑ If Talk-Back or Post-Show Conversation, will stay through end, then check out with HM or HM Lead, if applicable
❑ Balcony Ticket Takers: (2 nametags / 2 aprons / 2 flashlights)
❑ Be in place shortly after meeting (7:15pm/1:15pm)
*Note: Orchestra Ticket Takers may not be present for Will Power! performance
❑ Assign Ticket Takers to 1 HL and 1 HR
❑ Keep patrons from entering house until officially open
❑ Instruct patrons that the lounge opens at 7:00pm/1:00pm
*Note: Lounge is “closed” prior to the performance at Wednesday Reception and Will Power! performances
❑ Instruct patrons that the house opens at 7:30pm/1:30pm/1:15pm
❑ Keep doors from balcony lobby to house closed for Blackout Check
❑ Usually 35 minutes prior to curtain (Usually 50 minutes prior to curtain at Senior Matinee)
❑ Open doors from balcony lobby to house when house opens and close when performance begins (start of curtain speech, if applicable)
❑ Make sure Balcony Ticket Takers are comfortable with ticket scanner equipment, protocol, and cheat sheet, if needed, including manual ticket number entry
❑ See “Zebra Ticket Scanner Instructions” and “Tessitura Access Control Cheat Sheet” for more information
❑ Scan paper tickets and digital tickets once house is officially open. Remember to check date/time on ticket and direct patrons to proper entrance
*Note: Digital tickets are delivered to patrons’ email addresses via PDF attachment from drama.tickets@yale.edu or tnst@yale.edu
❑ If needed, direct patron to YRT/DGSD box office and/or collect physical ticket stub
❑ Inform patrons of performance running time and intermission, if one
*Note: Ticket scanner equipment may not be used prior to Will Power! performance
❑ Encourage patrons to not leave auditorium 5 minutes before curtain of each act. If so, remind them of late seating policy
❑ Give any collected ticket stubs to YRT/DGSD box office for troubleshooting immediately after performance begins
❑ Report to orchestra lobby for 1st late seating cue, assist with late seating, then check out with HM or HM Lead, if applicable
❑ Orchestra Ushers: (5 nametags / 5 flashlights / 1 radio—watching performance/audience)
❑ Be in place no later than 7:15pm/1:15pm/8:45am
*Note: 2 Orchestra Ushers may not be present for Will Power! performance
❑ Assign 3 Orchestra Ushers to center aisle (2 HC-U and 1 HC-D) and 2 Orchestra Ushers to HL-U and HR-U and identify those watching performance/audience
❑ Refill HL, HR, and HC program boxes inside house with appropriate programs, if needed
❑ 5 Orchestra Ushers to hand out programs and help patrons find their seats (Note: Performance is paper and digital ticketed with seated location)
❑ At top of performance, 2 Orchestra Ushers (watching performance/audience) take seats (Get physical ticket with location from HM(s) and assign 1 radio)
❑ Remember to follow all patrons out of house, report to Concierge, who will radio to HM(s)
❑ Return patrons back to seat at appropriate moment
❑ At top of performance, 3 Orchestra Ushers (not watching performance/audience) report to UT
❑ Help HM with any tasks, if needed
❑ 2 Orchestra Ushers (not watching performance/audience) also assist in opening/closing lobby doors once performance begins (at start of curtain speech and/or performance), before and after intermission, if one, and once the performance ends (after curtain call)
❑ All Orchestra Ushers (watching and not watching performance/audience) stay through end of performance and return to position, help clean house after patrons have cleared (rubber gloves and trash bags at concierge desk), 1 Orchestra Usher (not watching audience/performance) to hold program recycle bin in orchestra lobby after end of performance and count number of programs recycled/reusable from all 3 metal program recycling bins and report to HM or HM Lead, if applicable, then check out with HM or HM Lead, if applicable
❑ If Talk-Back, will stay through end, 2 Orchestra Ushers to act as “mic runners,” then check out with HM or HM Lead, if applicable
❑ Balcony Ushers: (4 nametags / 4 flashlights / 1 radio—watching performance/audience)
❑ Be in place no later than 7:15pm/1:15pm/8:45am
*Note: 1 Balcony Ushers may not be present for Will Power! Performance
❑ Assign 2 Balcony Ushers to HL aisle and 2 Balcony Ushers to HR aisle and identify those watching performance/audience
❑ Refill HL and HR program boxes inside house with appropriate programs, if needed
❑ 4 Balcony Ushers to hand out programs and help patrons find their seats (Note: Performance is paper and digital ticketed with seated location)
❑ At top of performance, 2 Balcony Ushers (watching performance/audience, if applicable) take seats (Get physical ticket with location from HM(s) and assign 1 radio)
❑ Remember to follow all patrons out of house, report to Concierge, who will radio to HM(s)
❑ Return patrons back to seat at appropriate moment
❑ At top of performance, 2 Balcony Ushers (not watching performance/audience) report to UT
❑ Help HM with any tasks, if needed
❑ 1 Balcony Usher (not watching performance/audience) to help concessions at YRT, if needed
❑ 1 Orchestra Usher (not watching performance/audience) also assist in opening/closing lobby doors once performance begins (at start of curtain speech and/or performance), before and after intermission, if one, and once the performance ends (after curtain call)
❑ All Balcony Ushers (watching and not watching performance/audience) stay through end of performance and return to position, help clean house after patrons have cleared (rubber gloves and trash bags at concierge desk), then check out with HM or HM Lead, if applicable
❑ If Talk-Back, will stay through end, then check out with HM
❑ Additional usher positions for Will Power! performances:
❑ Stage Door Usher: (1 nametag / 1 flashlight)
❑ Be in place no later than 8:45am
❑ Collect and store any official deliveries being re-directed from UT HL side entrance
❑ Deliver all packages and mail to UT mailroom at end of shift
❑ Stay in position through end of performance, then check out with HM or HM Lead, if applicable
❑ If Talk-Back, will stay through end, then check out with HM or HM Lead, if applicable
❑ Directional Usher: (8 nametags / 8 flashlights / # seat maps / # teacher packets—may include ticket stubs, YRT cards, programs, and welcome letter)
❑ Be in place no later than 8:45am
❑ Assign each Directional Usher to school or schools with corresponding seat map and teacher packet
❑ Greet assigned school in front lobby upon arrival
❑ Distribute teacher packet to lead teacher, direct group to use restrooms after getting seated, and guide group to assigned seats in house
*Note: If house is not yet open, direct down to UT lounge and wait with group until house is open
❑ Be sure to distribute programs to each member of group, remain with group until performance begins, then report to lobby to assist with late seating
❑ After 1st late seating cue, report to UT lounge, then report back to position in house for intermission, if one, and end of performance
❑ Note: School will be dismissed individually after performance has ended, as well as Talk-Balk, if applicable
❑ Help clean house after patrons have cleared (rubber gloves and trash bags at concierge desk), count recycled/reused programs, then check out with HM or HM Lead, if applicable
❑ If Talk-Back, will stay through end, then check out with HM or HM Lead, if applicable
GENERALREMINDERS
❑ Building Specifics:
❑ Locations of 3 restrooms (1 men’s, women’s, all-gender/accessible), no coat check, wet umbrella bags, platform chair lifts, water fountain, lobby phone, Arthur Pepine Front Accessible Ramp
❑ Food and non-alcoholic beverages with lids are allowed in the theater (Alcohol is ONLY allowed in UT lounge)
❑ Notify HM(s) of extreme change of temperature in building, outdoor weather changes, or disruptions in house
❑ ADA/Group/VIP Information
❑ Any ADA patrons, groups, or VIPs or customer service information for performance?
❑ If so, explain details (Name, seat location, needed assistance, and/or other notes)
❑ If you seat someone with a mobility need it is your job to help them out of the building in case of an emergency
❑ If you can’t reach them, or are uncomfortable, let another usher, CSSO, or HM(s) know
❑ If you take an ADA device to store during the performance, label it with last name/seat location(post-it notes and pens at concierge desk) and return at intermission (if needed) and end of performance
❑ Mobility devices can be stored in between inner and outer lobby doors or along HR lobby stairwell
❑ COVID-19 Reminders
❑ YRT/DGSD no longer continuing to require masking for audience members or students and staff working on the production
❑ Exception for those with COVID-19 symptoms or recovering from COVID-19
❑ Will continue to have masks available for those that need one or would like one
❑ Located at concierge desk
❑ Per Yale guidelines, if you test positive for COVID-19, you should continue to not report to work
❑ Contact Anna Glover, Director of Theater Safety and Occupational Health or Shane Quinn, Assistant Director of Audience Services, for more information, if needed
❑ Photo/Video Policy
❑ No picture taking or video recording is allowed in the theater during the performance
❑ Note any professional picture taking or video recording at this performance, if applicable
❑ If seen, ask patron to stop and delete (Cannot force to delete)
❑ If seen a second time, can ask patron to leave the auditorium
❑ Can ask HM(s) or CSSO for help
❑ Blackout Check
❑ If so, what time?
❑ Usually 35 minutes prior to curtain (Usually 50 minutes prior to curtain at Wednesday Matinee)
❑ All ushers do not enter the house or open any doors during blackout check
❑ Program Stuffers
❑ Review current performance stuffers and if there is a need to prepare programs
❑ Patron Comments
❑ All ushers remaining through intermission (if one) or end of performance must listen for patron comments (after performance) and give to HM(s) before being dismissed
❑ Ticketing/Seating Issues
❑ Direct patrons to the HM(s) or offer to find the HM(s) and invite patron to wait
❑ If appropriate, send patron to Box Office Manager on duty or refer patron to Shane Quinn, Assistant Director of Audience Services, with business card
❑ Do Not Leave Building (Outside of an Emergency)
❑ If you need to leave the building, even briefly, you must first check with the HM(s)
❑ Check Out with HM or HM Lead, if applicable
❑ Review digital timeclock location for all other Casual ushers and CSSOs
❑ Review online timesheet location DGSD/Non-DGSD Students
❑ Return all equipment to HM(s) (Nametags, flashlights, aprons, radios, ticket scanners, tally counter, also umbrellas, ponchos, and “alarm pendants” for 1 HM (Lead) and 1 CSSO)
❑ Any masks can be kept or disposed of
❑ Emergency Procedures
*Note the location of the following:
❑ Fire extinguishers (UT lounge, house, orchestra lobby)
❑ AED (Orchestra lobby)
❑ First aid and infection control kits (Orchestra lobby and concessions pantry, also upper backstageshop, lower backstage shop, and 2nd floor dressing rooms, if needed)
❑ Fire alarm pull stations (Throughout building)
❑ CSSO(s) have radios
❑ Address of University Theatre (222 York Street, New Haven, CT 06520)
❑ Notify HM(s) of any and all patron and/or staff incidents that occur (Medical emergency, fall, physical or verbal altercation, public intoxication, COVID-19-related, etc.)
❑ A formal report needs to be filed for every incident that occurs
❑ Active Shooter/Emergency Preparedness and Place of Refuge
❑ Plan, Evaluate, Respond and Run, Hide, Fight
❑ In your position, find 2 places to exit, find 2 places to take shelter, and find 2 objects you might use if taking action
❑ Place of Refuge in building: UT lounge
❑ Building Evacuation
❑ Call 911, if needed
❑ Audience Assembly Site and how to get there
❑ Pierson Gateway, 236 York Street, New Haven, CT 06520
❑ Start gathering patrons from here down York Street to Elm Street
❑ Exit front of building, take a left on York Street (toward Broadway), pass Rose Alumni Hall, Pierson Gateway on left
Responsibilities By Usher:
❑ Responsibility by position (For 6:30pm/12:30pm/8:30am Meeting in UT Lounge)*
❑ *Note: There is only 1 pre-performance usher meeting prior to Wednesday Reception and Will Power! performances and usher positions may be slightly different
❑ Concierge:
❑ Tend both sets of doors in orchestra lobby (inner and outer street doors)
❑ Guide patrons to front doors, down the steps, and to Pierson Gateway and audience assembly site
❑ Check all-gender/accessible restroom for any patrons
❑ Ensure front steps remain clear of patrons
❑ Once your section/area is clear, follow patrons to Pierson Gateway and check in with Lift Usher at audience assembly site, who will then check in with HM or HM Lead, if applicable
❑ Take identification holder and any IDs for ALD/AD check-out should be distributed at audience assembly site
❑ Orchestra Ticket Takers (if still present):
❑ Guide patrons out front doors and side door to Pierson Gateway and audience assembly site
❑ Once your section/area is clear, follow patrons to Pierson Gateway and check in with Lift Usher at audience assembly site, who will then check in with HM or HM Lead, if applicable
❑ Concessions Ushers:
❑ Scan the lounge for patrons
❑ Check the 2 restrooms for any patrons and let HM know when areas are clear
❑ Guide any patrons up the HR stairwell and out front doors or up HL stairwell and out the side entrance (help tend doors)
❑ Platform chair lifts are NOT USED if inaccessible
❑ Stay with any patrons who are unable to use the stairs to exit
❑ Radio HM(s) and CSSO(s) to let know you are in lounge with a patron who needs assistance
❑ Will be carried out, if possible
❑ Otherwise, patron(s) can stay in lounge with CSSO(s)
❑ Direct patrons from the front of the building to Pierson Gateway and audience assembly site
❑ Once your section/area is clear, follow patrons to Pierson Gateway and check in with Lift Usher at audience assembly site, who will then check in with HM or HM Lead, if applicable
❑ Traffic Directors (if still present):
❑ Return to University Theatre and guide patrons to Pierson Gateway and audience assembly site
❑ Ensure front steps remain clear of patrons
❑ Once your section/area is clear, follow patrons to Pierson Gateway and check in with Lift Usher at audience assembly site, who will then check in with HM or HM Lead, if applicable
RESPONSIBILITY BY POSITION (For 7:00pm/1:00pm Meeting in UT Balcony Lobby)*
*Note: There is only 1 pre-performance usher meeting prior to Wednesday Reception and Will Power! performances and usher positions may be slightly different
❑ Lift Usher
❑ Take radio and report immediately to audience assembly site at Pierson Gateway (Be visible on sidewalk)
❑ As patrons arrive, instruct them to stay in gate entrance or on sidewalk and report back to HM(s) as each usher checks in with you
❑ Notify HM(s) when all ushers have arrived and accounted for all patrons in positions and wait for HM to report further instructions
❑ Balcony Ticket Takers (if present):
❑ Guide patrons down balcony stairs out front doors and side door to Pierson Gatewayand audience assembly site
❑ Once your section/area is clear, follow patrons to Pierson Gateway and check in with Lift Usher at audience assembly site, who will then check in with HM or HM Lead, if applicable
❑ Orchestra Ushers:
❑ Watching the performance/audience: Tend HR and HL doors and direct patrons out towards front of the building to Pierson Gateway and audience assembly site
❑ Not watching performance/audience: Return to position, if applicable, and tend doors from house into orchestra lobby, and direct patrons toward front doors of the building to Pierson Gateway and audience assembly site
❑ Once your section/area is clear, follow patrons to Pierson Gateway and check in with Lift Usher at audience assembly site, who will then check in with HM or HM Lead, if applicable
❑ Balcony Ushers:
❑ Watching the performance/audience: Tend doors from house to HL and HR fire escapes and direct patrons toward front of the building to Pierson Gateway and audience assembly site
❑ Not watching the performance/audience: Return to position, if applicable, and tend doors from house to balcony lobby, and direct patrons down HR and HL stairways toward front doors of the building to Pierson Gateway and audience assembly site
❑ Once your section/area is clear, follow patrons to Pierson Gateway and check in with Lift Usher at audience assembly site, who will then check in with HM or HM Lead, if applicable
❑ CSSO(s):
❑ Help all patrons, actors, crew, and staff get safely out of the building
❑ Can stay with any patrons who are unable to use the stairs to exit in UT lounge or be carried out
❑ Once all areas are clear, help HM with any task and greet first responders
❑ House Manager:
❑ Call 911, Fire, Police, or Security, if needed
❑ Contact SM via 2-way radio to announce evacuation via “God-mic”
❑ Ensure all ushers are in correct building evacuation positions
❑ Greet first responders and show fire alarm/security panel, if applicable
❑ Fire alarm/Security panel is located in foyer of the HL side entrance
❑ Check in with SM, ASM, Stage Carpenter, as well as Lift Usher at audience assembly site
❑ Confirm all patrons, actors, crew, and staff are safely out of the building
❑ Work with first responders to let all patrons, actors, crew, and staff back into the building, when appropriate
❑ All patrons and usher staff to remain out of building until “ALL-CLEAR” is given
❑ Additional usher positions for Will Power! performances:
❑ Stage Door Usher:
❑ Report to front of University Theatre and help guide patrons to Pierson Gateway and audience assembly site
❑ Once your section/area is clear, follow patrons to Pierson Gateway and check in with Lift Usher at audience assembly site, who will then check in with HM or HM Lead, if applicable
❑ Directional Ushers:
❑ Return to position with assigned school(s), if applicable, and direct group out of house and toward front of the building towards audience assembly site
❑ Once your section/area is clear, follow patrons to Pierson Gateway and check in with Lift Usher at audience assembly site, who will then check in with HM or HM Lead, if applicable